First Method

You can terminate by logging into Selfcare as shown below:


When you log in to selfcare, you will see this as the main page; click MANAGE PLAN and go to the following page:

Partner Post



TERMINATE SERVICE is the request you want to make.

Next method to terminate TIME Internet

Customers who wish to cancel their Time internet service should contact us at 1800-18-1818 or [email protected]. We will send you a service cancellation form, which you must fill out and submit to the same email address.

Please keep in mind that we demand a one-month notice of termination, and your request will be completed within seven (7) working days of receipt.

Otherwise, customer can also click here to modify their service or directly terminate subscription here 

Take note before terminate TIME

Here are some critical points for customers who want to cancel their membership.

  1. Any cancellation request must be made with at least 30 days’ notice.
  2. On service cancellation, a minimum of RM500 early termination penalty OR the remaining contractual months early termination penalty would be levied. So, throughout the contract time specified in the Terms & Conditions accompanying the Services subscription (s).
  3. If your subscription is less than three months old, we will contact you to arrange for the return of your optical network unit (ONU), router, and DECT phone.
  4. Refunds will be issued in Malaysian Ringgit (RM) by bank transfer.
  5. Refunds will be processed and paid payable to the account owner within 90-180 days after the last bill date.
  6. If the form is not completed, the submission will be refused. Furthermore, 30 days will be computed from the revised submission date.

You can also relocate your TIME Internet Plan, here.